Black Willow Group Pty Ltd is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By visiting our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you in the course of our business, including:

• Your name, address, phone number, and email address.
• Project-related details such as property location, design preferences, and budget considerations.
• Information you provide through website enquiry forms, email, or in person.
• Technical data such as IP address, browser type, and website usage, collected through cookies and analytics tools.

2. How We Collect Information

We collect information:

• Directly from you when you complete an enquiry form, subscribe to updates, or communicate with us.
• Through our website using cookies, tracking pixels, and analytics tools such as Google Analytics.
• From third parties where relevant, such as architects, consultants, or referral partners you authorise us to liaise with.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide services you request.
• Understand your needs and deliver a personalised client experience.
• Send you updates, invitations, or newsletters (with the option to unsubscribe at any time).
• Improve our website, services, and communications.
• Comply with legal obligations.

4. Disclosure of Your Information

We will not sell or rent your personal information. We may share information only where necessary, including:

• With trusted third parties such as architects, consultants, or service providers engaged to assist in your project.
• With website hosting, marketing, or analytics service providers who help us operate our business.
• Where required by law or to protect our legal rights.

Some third-party service providers may store information overseas. In such cases, we take reasonable steps to ensure your data is protected.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, restricted access, and encryption where appropriate.

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve functionality and analyse website performance. Cookies do not identify you personally, but they may link back to your device. You can disable cookies in your browser settings, though this may affect website functionality.

7. Marketing Communications

We may use your personal information to send you newsletters, invitations, or updates about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Accessing & Correcting Your Information

You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable timeframe in line with the Privacy Act 1988 (Cth).

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Black Willow Group Pty Ltd
Email: [email protected]
Phone: 0424 769 797
Address: 30 Kokoda Crescent, Beacon Hill NSW

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date noted above.